General questions regarding the exchange and return policy
What is the return and exchange period when purchasing from the SAGA website?
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Returns can be requested within 15 days from the delivery date.
Refunds are issued to the original payment method and may take 10 to 45 days depending on the issuing bank.
During discounts and promotions, exchanges are allowed only within 15 days from the delivery date.
What are the basic conditions for accepting a return or exchange?
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Products must be in their original condition, unused, with the original product tag and packaging box.
If the product has been tampered with, damaged, or modified, the right to return or exchange is forfeited.
Any free products or gifts received during the purchase must also be returned.
In the case of a return or exchange, the customer bears the shipping cost unless the reason is due to an error from SAGA (such as sending the wrong item or a manufacturing defect).
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SAGA covers the return shipping cost, and coordination is done directly with the authorized shipping company.
Door-to-door service is available for returns or exchanges.
What are the cases in which return requests are accepted?
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- Receiving the wrong product from the merchant.
- Manufacturing defect in the product.
- Damage during shipping.
- Product arriving in a damaged or tampered condition.
What is the exchange and return policy for in-store pickup?
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- Goods can be returned within one day only from the purchase date printed on the receipt.
- Goods can be exchanged within 3 days from the purchase date.
- The original receipt must be presented.
- Goods must be in their original condition, with packaging and all accessories.
Can accessories be returned?
No, accessories are neither returnable nor exchangeable.
What is the exchange policy for travel luggage?
Travel luggage can only be exchanged within 3 days from the date of purchase.
What is the return or exchange policy during sales and promotional periods?
Exchanges are allowed only within 3 days from the date of purchase.