Return, exchange and warranty

General questions regarding the exchange and return policy

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Returns can be requested within 15 days from the delivery date.

Refunds are issued to the original payment method and may take 10 to 45 days depending on the issuing bank.

During discounts and promotions, exchanges are allowed only within 15 days from the delivery date.

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Products must be in their original condition, unused, with the original product tag and packaging box.

If the product has been tampered with, damaged, or modified, the right to return or exchange is forfeited.

Any free products or gifts received during the purchase must also be returned.

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  • SAGA covers the return shipping cost, and coordination is done directly with the authorized shipping company.
  • Door-to-door service is available for returns or exchanges.
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    • Receiving the wrong product from the merchant.
    • Manufacturing defect in the product.
    • Damage during shipping.
    • Product arriving in a damaged or tampered condition.
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    • Goods can be returned within one day only from the purchase date printed on the receipt.
    • Goods can be exchanged within 3 days from the purchase date.
    • The original receipt must be presented.
    • Goods must be in their original condition, with packaging and all accessories.
    No, accessories are neither returnable nor exchangeable.
    Travel luggage can only be exchanged within 3 days from the date of purchase.
    Exchanges are allowed only within 3 days from the date of purchase.

    Do you have any other questions or inquiries regarding the exchange and return policy?

    سنكون سعيدين بخدمتك عبر التواصل على رقم الواتساب الخاص بخدمة العملاء على الرقم : 0096650617302