General questions regarding maintenance services
Which products are covered by the maintenance service?
The maintenance service covers travel luggage only. It does not include women’s handbags, wallets, shoes, or other products.
What does the warranty cover?
The warranty covers manufacturing defects in the wheels or handles. It does not cover damage resulting from misuse, accidents, or negligence.
What is the warranty period?
SAGA travel luggage comes with a 5-year warranty from the date of purchase.
Can the product be repaired or will it be replaced?
SAGA has the right to repair the defect or replace the product, based on the maintenance team’s assessment after inspection.
How can I request maintenance service?
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You can contact customer service via WhatsApp at the following number:
+96650617302
Do I need to deliver the bag myself?
Yes, the customer must deliver the product to the nearest SAGA branch, or it can be received by the agreed shipping company. Address details and delivery methods will be provided when contacting customer service.
Are there any fees for the maintenance service?
If the issue is covered under warranty, the service is free of charge. If the issue is outside the warranty scope, you will be informed of the maintenance costs before any work begins.
How long does the maintenance take?
The duration varies depending on the type of issue and the availability of parts, but it usually takes approximately 5 to 15 business days.
Will I be notified of maintenance updates?
Yes, you will be contacted via WhatsApp to inform you about the progress of the maintenance or the product pickup time.